Senior User Experience Designer (contract)
– Present
Optum (UnitedHealth Group) Remote (Company HQ in Eden Prairie, MN)
- Collaborated with subject matter experts and seven Scrum Teams to deliver wireframes and high fidelity prototypes.
Professional Experience
- Produced process flows, low- and high-fidelity mockups, and prototypes for multiple new product features, and bug fixes.
- Designed a bandwidth usage stream graph for customers’ entire networks, removing critical blind spots produced by the previous top-five users graph.
- Led UI review and front-end code review process with developers before merging to production.
- Iterated on product research, design, and implementation processes, working collaboratively with engineers, research, and product management.
- Conceptualized and implemented a responsive design system for a web application, including accessible color palette, typography, and interaction patterns.
- Facilitated user research with both in-house analysts and external users, advocating for their needs in the product planning process.
- Implemented dark mode by customizing the design system to respond to the OS default and a custom user preference.
- Partnered with the CEO to design an organization structure that reduced task redundancy and improved communication between teams.
- Designed and participated in interview and onboarding processes, reducing time to productivity and increased satisfaction in new employees by improving access to needed tools and information.
- Planned and moderated multiple off-site meetings and company retreats.
- With IDEO, designed a Webby Award-winning website that helped people build a plan to accomplish their financial goals.
- Led usability studies with our customer service team, producing iPad mockups that improved the physical customer check-in process, eliminating a large driver of customer dissatisfaction.
- Collaborated with designers in Bulgaria to create a style guide establishing a consistent visual identity across all platform products, then used this to design wireframes and user interface prototypes for a software analytics application.
- Partnered with engineers in Denmark to add a new custom dashboards feature in a software analytics application, making the information most important to users easier to find.
Education
M.S., Information Architecture and Knowledge Management (User Experience Design)
–
Kent State University Kent, OH
Speaking Engagements
Episode 4 - Andrew Pucci
Breaking the Grid (Podcast) Sacramento, CA
From Red to Green and the Confusion Between: An Exploration of Color Accessibility
DESCO Sacramento, CA
Volunteer Experience
Conference Submission Reviewer
UXPA Boston Boston, MA
Skills
- People Management
- Workload Prioritization
- Mentorship
- Recruitment & Hiring
- Organization Design
- Wireframes
- Prototypes (All Fidelities)
- Competitive Analysis
- Usability Studies
- Storyboards
- Surveys
- HTML
- CSS
- JavaScript
Tools
- Adobe XD
- Axure RP
- Miro
- Balsamiq
- Figma
- Adobe Illustrator
- Sketch
- InVision
- Camtasia
- Adobe Photoshop
- Git / Github / GitLab
- Visual Studio Code
- Keynote / Powerpoint